COMPARISON OF SERVICE SATISFACTION AND QUALITY OF CARE IN TERMS OF MATERNAL HEALTH SERVICE IN PUBLIC AND PRIVATE HOSPITALS IN BOGRA, BANGLADESH

Abstract

This study compares the satisfaction and quality of maternal health services between public and private hospitals in Bogra, Bangladesh. In Bogra, Bangladesh, this study examines the quality and satisfaction of maternal health services provided by public and private hospitals. Qualitative information gathered through facility observation checklists, in-depth interviews, and key informant interviews reveals a number of themes, including the challenges that public hospitals face in staffing and resource constraints as well as the perceived superiority of private hospitals' facilities and services. Infrastructure improvements for public hospitals should be prioritized, along with dealing with staffing shortages, guaranteeing the availability of supplies that are required, improving coordination and communication, and establishment of quality assurance processes. The study's overall findings emphasized the necessity of coordination in enhancing maternal health services and guaranteeing better results for mothers in Bogra, Bangladesh.